Conversational marketing

Intent Recognition

The first step in a conversational AI workflow is to recognize the user's intent based on their input. This is done using natural language understanding (NLU) techniques to determine what the user is trying to achieve or inquire about.

Context Management

Conversational AI workflows maintain context throughout the conversation to ensure that responses are relevant and coherent. Context management involves keeping track of previous interactions, user preferences, and any relevant information that influences the current conversation.

Dialogue Flow

The dialogue flow defines the sequence of steps in the conversation. This includes asking questions, providing options, and guiding users through the interaction to achieve the desired outcome. The flow is designed to be intuitive and user-friendly, leading users to their goal efficiently.

Response Generation

Based on the user input and the current context, the conversational AI generates a response. This response can be a simple text message, a suggestion, or a prompt for further action, depending on the stage of the conversation and the user's intent.

User Input Handling

Conversational AI workflows are designed to handle various types of user inputs, including text, voice, and multimedia. The system processes user inputs to extract relevant information and determine the appropriate response.

Error Handling

In case of errors or misunderstandings, conversational AI workflows are equipped to handle the situation gracefully. This may involve asking clarifying questions, offering suggestions, or escalating the conversation to a human agent if necessary.

Integration with Backend Systems

Conversational AI workflows often require integration with backend systems to retrieve or update information. This integration allows the chatbot to access relevant data and provide accurate responses to user inquiries.

Feedback and Learning

Chatbots can inform customers about promotions, discounts, and special offers, encouraging them to book travel services and take advantage of deals.

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Conversational AI workflows

Conversational AI workflows are sequences of steps that define how a chatbot or virtual assistant interacts with users to achieve specific goals.

Chatting with a business or service can be as easy as chatting with a friend. Familar & contextual.

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Conversational AI workflows

Conversational AI workflows are sequences of steps that define how a chatbot or virtual assistant interacts with users to achieve specific goals.

Chatting with a business or service can be as easy as chatting with a friend. Familar & contextual.